If the goods are faulty or not as described, you can exercise the right to reject the goods within 30 days of delivery unless the expected life of the goods is shorter. If you ask for a replacement within the 30 days, the period is paused so that you have the remainder of the 30-day period or seven days (whichever is longer) to check whether the replacement is satisfactory and to decide whether to reject the goods. You can cancel your order in writing (email) or over the phone.
Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item is no longer sellable or the product need to be repacked. It is essential that you take reasonable care in the return of the goods. Anything in plastic wrapping can be classed as consumed if the wrapping has been removed unnecessarily and therefore may not be eligible for a refund.
The cost of returning the unwanted items remains with the customer.
Once we have received the returned goods, we will refund the item(s) and standard UK shipping costs within 14 days. If you have opted for an additional delivery service, then you will only be entitled to a refund equal to the standard delivery charge.
If you choose to replace or reject your goods and the defect was discovered within 6 months of delivery, it is assumed that the fault was there at the time of delivery unless proven otherwise. If more than 6 months have passed, it is your responsibility to prove that the defect was there at the time of delivery.
HOME & GARDEN (RETURNS)