Returns

Returns Policy

If the goods are faulty or not as described, you can exercise the right to reject the goods within 30 days of delivery unless the expected life of the goods is shorter. If you ask for a replacement within the 30 days, the period is paused so that you have the remainder of the 30-day period or seven days (whichever is longer) to check whether the replacement is satisfactory and to decide whether to reject the goods. You can cancel your order in writing (email) or over the phone.

Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item is no longer sellable or the product need to be repacked. It is essential that you take reasonable care in the return of the goods. Anything in plastic wrapping can be classed as consumed if the wrapping has been removed unnecessarily and therefore may not be eligible for a refund.

The cost of returning the unwanted items remains with the customer.

Once we have received the returned goods, we will refund the item(s)

If you choose to replace or reject your goods and the defect was discovered within 6 months of delivery, it is assumed that the fault was there at the time of delivery unless proven otherwise. If more than 6 months have passed, it is your responsibility to prove that the defect was there at the time of delivery.

HOME & GARDEN (RETURNS)
Unit 42,
First avenue,
Zone 2,
Deeside,
CH5 2NU

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nick@giftsf4gardens.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.